Getting it to your door
Delivery Policy
Where we deliver, what it costs, how long it takes and how the handover works.
Last updated 8 October 2026
01Where we deliver
From local stores near your pinned address — currently in and around Lucknow. You only see stores within 5 km of you; set your exact address on the map for the right stores and fees.
02What delivery costs
Delivery is free from stores within 3 km of your address. From stores between 3 km and 5 km a delivery fee of ₹10 per extra km applies (at least ₹20); the exact fee is shown on the store and at checkout before you order. Stores farther than 5 km are not shown. Distance is measured from the store to your pinned address.
03How fast
Most orders arrive in 15–45 minutes depending on the distance, the store and the traffic; the estimate is shown on the store and on your order. Stores deliver during their opening hours, which are shown on each store.
04Who delivers
A Niskufy rider picks up the packed order from the store, or the store delivers it itself. Once the order is on the way you can see it moving on the map in your order.
05The handover
Your order shows a 4-digit delivery code. Tell it to the rider only after you have your items — the order is marked delivered only with the right code. For cash on delivery, please keep the amount on your bill ready.
06If we cannot reach you
The rider calls you if the address is hard to find. If nobody is reachable at the address, the order may be cancelled; for cash-on-delivery orders nothing is charged.
07Contact
Support in the app, or niskufy@gmail.com.
Still not sure?
Ask us before you buy — it is quicker than a return, and a person answers.
Lucknow, Uttar Pradesh
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